Workshop Refund Policy

BACKGROUND:

The RETHINK Group is committed to conducting high level training for the voluntary sector in all aspects of volunteer engagement. Our 94% satisfaction rate speaks volumes about our commitment for current, practical training and resources. We find the most reasonable/suitable venue for our sessions. We strive to keep per person fees affordable for the sector. At the same time, we know how hard managers of volunteers work to engage volunteers and want to honour them with a great opportunity/setting .  Think carefully before submitting your registration for any workshop, because when you register you commit to attend and are taking a space from another colleague.  Venues require a substantial deposit and we must guarantee a fixed number of attendees. Once you have submitted your registration to us you are committing to attend.

POLICY

Due to the fixed costs of running these sessions, NO REFUND is issued in the event you cancel or do not show up on the day of the workshop.  You may send an alternative/substitute person in your place. Should the workshop be cancelled by The RETHINK Group, we will issue a full refund. 

PROCEDURES/CONDITIONS

1. You will be notified of your registration confirmation and an invoice will be issued. You will receive information on surveys to complete, venue directions and/or other details of importance. Session evaluations will also be conducted using an online survey following the workshop.

2. Payment is by cheque only made out to The RETHINK Group. Mailed to:  1205 Connaught Drive, Ennismore, Ontario, K0L 1T0.

3. Please process your payment upon submission of your online registration form. We should receive your payment prior to the actual training date. If payment cannot be processed in time, please call us to make alternative arrangements. 1-705-292-5331.

4. In the event of emergency/illness, you can send an alternative person in your place. Please email us the name and email address of that person.

5. Last minute registrations will be accepted if capacity permits. Please call to secure a spot if registering less than 2 weeks before the session. 1-705-292-5331.

6. Venues: The room booked for these workshops is often at the discretion of the facility staff and may be subject to change. It is imperative that you read all venue notifications and signage to find the workshop room.

7. Receipts will be sent electronically once payment is processed.

8. The RETHINK Group reserves the right to cancel workshops if sufficient numbers are not obtained. If alternative workshops are available, you will be given the option to attend another session or given a full refund. 

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