Volunteer Engagement

Volunteers are the 'unpaid' staff of the organization.  We will work with you to develop a volunteer engagement strategy, as well as a satisfaction survey, program audit, and service assessment.  We offer a wide variety of services to help you ‘attract, support and expand’ your volunteer resources. We also provide customized training for your staff and volunteers.  In addition, we offer policy and procedure development, and customized training materials and manuals.  Below is a brief listing of services.  For further information go to specific sections.

Training Topics/Workshops

Donna's workshops are tailored to meet your needs, and the following sample topics integrate "Best Practices." Topics are appropriate for staff training, a community-wide workshop, conferences or a keynote address.

"Donna's approach is both creative and inclusive - "I will leave today feeling as though I've contributed and learned - many thanks." Alison Peck, United Way York Region.

  • DYNAMIC TENSION: Recruitment and Retention
  • DEVELOPING A STRONG TEAM: Enabling Staff to work with Volunteers
  • SHIFTING GEARS: The Changing Volunteer Labour Force
  • BABY BOOMERS AS VOLUNTEERS: Engaging the ME Generation
  • LET'S GET CREATIVE: Best Practices for Engaging Youth as Volunteers
  • ORGANIZATIONAL CULTURE: Philosophy Statement of Volunteerism
  • OPPORTUNITY DESCRIPTIONS: Hidden Secrets in Design
  • KEEPING IT TIDY: Develop Policies and Procedures
  • STRATEGIC PLANNING for Managers of Volunteers

More about training...

Consulting Services

As a consultant, Donna focuses on:

  • Building a strong relationship with clients to ensure clarity about outcomes.
  • Attention to detail.
  • Outstanding follow-up.
  • Inspiring clients with creative ideas and new approaches.
  • Use of volunteer online surveys to gather volunteer satisfaction or ideas for change.

More about Consulting...

Consulting, Research and Materials Development

  • Volunteer Engagement Strategies
  • Volunteer Program Audits, Assessment and Strategies 
  • Population and trends analysis for expanding your volunteer base
  • Survey Tools: Volunteer Satisfaction
  • Volunteer Program Manuals, Resource Kits, Handbooks and Training Manuals
  • Policy and Procedure Manuals.  

More about Research & Materials...


Donna has a broad range of clients from the social, health, education, recreation and arts fields. Sample clients: North Bay Capitol Theatre, Township of Minden Hills, Municipality of Clarington, Ontario Presents (webinar series), Charity Village, City of Peterborough, Activate Peterborough City and Count,; Volunteer Centre of Toronto, Province of Alberta; Big Brothers of Ontario, PAVR-O, Scugog Council for the Arts, City of Oshawa, and Leisure World Caregiving Centres, Click here for a complete list of clients.

More about Clients...


"I'm passionate about sharing resources and implementing best practices for volunteer engagement."

My expertise is in training, teaching and writing about volunteer engagement practices for the non profit sector. As a former manager of volunteers, I clearly understand the role and challenges.

I designed the Charity Village online course: "Building a Great Volunteer Program" as well as the College level "Certificate in Volunteer Management".

I've been a Director of Volunteers for the United Way, an Executive Director of two non-profit organizations, and Director of Staff Training and Development and Activation in a long term care facility. This wide range of experience has enhanced my knowledge and understanding of the issues facing those who rely on unpaid resources.

More on Donna Lockhart...

© The Rethink Group
Powered by Wild Apricot Membership Software