Volunteer Engagement

Volunteers are the 'unpaid' staff of the organization. Donna Lockhart of The Rethink Group works in partnership with you to develop a model of volunteer engagement best suited to the resources of the organization. Donna offers a wide variety of services to help you "attract, support and expand" your volunteer resources. Here is a brief listing of services. For further information go to specific sections.

Training Topics/Workshops

Donna's workshops are tailored to meet your needs, and the following sample topics integrate "Best Practices." Topics are appropriate for staff training, a community-wide workshop, conferences or a keynote address.

"Donna's approach is both creative and inclusive - "I will leave today feeling as though I've contributed and learned - many thanks." Alison Peck, United Way York Region.

  • DYNAMIC TENSION: Recruitment and Retention
  • DEVELOPING A STRONG TEAM: Enabling Staff to work with Volunteers
  • SHIFTING GEARS: The Changing Volunteer Labour Force
  • BABY BOOMERS AS VOLUNTEERS: Engaging the ME Generation
  • LET'S GET CREATIVE: Best Practices for Engaging Youth as Volunteers
  • ORGANIZATIONAL CULTURE: Philosophy Statement of Volunteerism
  • OPPORTUNITY DESCRIPTIONS: Hidden Secrets in Design
  • KEEPING IT TIDY: Develop Policies and Procedures
  • STRATEGIC PLANNING for Managers of Volunteers

More about training...

Consulting Services

As a consultant, Donna focuses on:

  • Building a strong relationship with clients to ensure clarity about outcomes.
  • Attention to detail.
  • Outstanding follow-up.
  • Inspiring clients with creative ideas and new approaches.
  • Use of volunteer online surveys to gather volunteer satisfaction or ideas for change.

More about Consulting...

Consulting, Research and Materials Development

  • Volunteer Engagement Strategies
  • Volunteer Program Audits, Assessment and Strategies 
  • Population and trends analysis for expanding your volunteer base
  • Survey Tools: Volunteer Satisfaction
  • Volunteer Program Manuals, Resource Kits, Handbooks and Training Manuals
  • Policy and Procedure Manuals.  

More about Research & Materials...


Donna has a broad range of clients from the social, health, education, recreation and arts fields. Sample clients: North Bay Capitol Theatre, Township of Minden Hills, Municipality of Clarington, Ontario Presents (webinar series), Charity Village, City of Peterborough, Activate Peterborough City and Count,; Volunteer Centre of Toronto, Province of Albert,; Big Brothers of Ontario, PAVR-O, Scugog Council for the Arts, City of Oshawa, and Leisure World Caregiving Centres, Click here for a complete list of clients.

More about Clients...


" I'm passionate about sharing resources and implementing best practices for volunteer engagement."

My expertise is in training, teaching and writing about volunteer engagement practices for the non profit sector. As a former manager of volunteers, I clearly understand the role and challenges.

I designed the Charity Village online course: "Building a Great Volunteer Program" as well as the College level "Certificate in Volunteer Management".

I've been a Director of Volunteers for the United Way, an Executive Director of two non-profit organizations, and Director of Staff Training and Development and Activation in a long term care facility. This wide range of experience has enhanced my knowledge and understanding of the issues facing those who rely on unpaid resources.

More on Donna Lockhart...

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